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Frequently Asked Questions
Booking Your Tour
Why should I book an independent cruise excursion, apart from the cruise line?
If you prefer smaller group sizes, not feeling like you are being herded from A to B and experiencing more authentic excursions led by locals than booking an independent cruise excursion is the choice for you. Generally, prices will be 10-40% cheaper than booking through the cruise lines, but most people find the real value comes in the smaller, more intimate experience.
What is your cancellation policy?
We allow cancellations up until 24 hours before your schedule tour departure time for most tours. There are no refunds issued for cancellations inside of 24 hours. Any tours requiring 48 hour cancellation will be cleary noted in the tour description.
The tour I want isn’t showing availability.
If the tour you are interested in is not showing availability on our website, please contact us to speak with an agent as we may still be able to accommodate you.
My child is just below the required weight/age restriction. Can they still attend?
Due to safety regulations, many of our tours are strict on the requirements. There are some exceptions, so please make sure to speak with an agent about the tour you are interested in.
Do you provide food?
Many of our tours provide food, ranging from light snacks to feasts. These details are mentioned on the individual tour pages. Additionally, many can accommodate dietary restrictions, but make sure to let us know ahead of time. Check out our tours that focus on local food & drinks!
Am I guaranteed to see wildlife?
While wildlife is abundant in Caribbean Mexico and you are very likely to see a variety during your excursions, nature is hard to predict. We'd recommend some of the marine based tours, such as snorkeling, for the best chances to experience wildlife.
Preparing For Your Tour
I don't have a confirmation email.
Once you have booked your tour and we have received all of the necessary information from you, you will be emailed a confirmation with a voucher attached. The voucher is what you need to print and take with you, or have pulled up on your phone, as it contains your detailed meeting instructions. If you have not received a confirmation email, please make sure that we have received all of the necessary information from you. Many tours require additional sizing information before we can officially confirm the booking. For these tours, submitting payment does not confirm your booking, we need all of the necessary information before we can book your tour. Please log into your account or contact us to finalize these details. If you have submitted the required information and still have not received this confirmation, please contact us.
Will the trip still operate if it is raining?
Our tours operate rain or shine. The wet season typically takes place during May - October and rain can quickly come and go throughout the day. Always be prepared for rain!With that said, safety is our guide’s first priority and if weather conditions are unsafe, the trip will be canceled and we will provide a refund. This typically only happens with boat tours and we will notify as quickly as we can when we suspect a tour may be canceled due to weather.
What if my tour is canceled due to weather?
When a tour is canceled due to weather, your guide will contact you via cell phone. If they are not able to reach you, they will be at the meeting location to inform you that the tour cannot operate due to weather conditions. Our tour operators notify us within 24 hours of the tour being canceled, at which time we issue the refund. The refund can take 5-10 days to show up on your credit card statement.
Do you offer discounts for booking multiple tours?
You bet! We're happy to offer up to a 10% discount when you book 2, 3, 4+ tours with us on your cruise or destination vacation. Please email us to get your multi-tour discount.
What is Book Now/Pay Later?
The Book Now, Pay Later option requires a 5% non-refundable deposit at the time of booking. You will see this option during checkout. The remaining balance is automatically processed two days before the date of the first tour on your invoice. You will receive an email reminding you of this payment five days beforehand. You must contact us before this date if you need to update your payment method. If your card is declined, your reservation will be canceled.
Can I pay in cash?
We require payment at the time of booking and do not accept cash. We accept all credit cards including American Express.
Should I tip my guide?
Your driver and guides do appreciate tips if they have provided an excellent service. This is entirely up to you.
Do you offer a refund if our cruise ship doesn't come to port?
Yes, if your cruise doesn't come to port or an excursion is cancelled due to weather you will receive a refund.